All Erasmus+ traineeships Erasmus+ · Track 04
Erasmus+ internship in client relations and sales support
Enquiries reach us by phone, email, WhatsApp and the website, in seven languages. Trainees log and follow them up in the CRM, prepare information for new clients and support the team’s first calls, with the client relations coordinator as their mentor.
- Field of study (ISCED-F 2013)
- 0414 Marketing and advertising
- Suits
- VET learners in public relations and events, or in marketing and retail; students of public relations, marketing and business administration
- English
- B1 · recommended minimum; Turkish also spoken
- Length
- 10 days to 12 months, depending on the Erasmus+ activity
- Mentor
- Client relations and communication coordinator
- Where
- MEYİS office, Warsaw
What the trainee does
- 01 Log and follow up enquiries from phone, email, WhatsApp and web forms in the CRM.
- 02 Make first information calls and plan appointments with prospective clients, under supervision.
- 03 Prepare onboarding files and service information notes for new clients.
- 04 Keep the FAQ bank and the knowledge base up to date.
- 05 Run client satisfaction surveys and analyse the answers.
- 06 Support sales reporting and the quotation process.
Learning outcomes
Ready for Table A of your Learning Agreement
Knowledge, skills and competences, worded the way the Learning Agreement asks for them. We adjust them to your curriculum before anyone signs.
- Knowledge
- The client life cycle in a service business, and how a consulting service is sold.
- Skills
- Working in a CRM, professional phone and written communication, needs analysis and reporting.
- Competences
- Intercultural communication, empathy, problem solving, persuasion and presentation.
Tools the trainee uses
- CRM
- Office software
- Business messaging channels
Sample project
An updated FAQ bank and an analysis of a client satisfaction survey.
Questions
What we are asked about this
01 Do trainees talk to clients on their own?
Not at first. Trainees join calls and meetings with their mentor, then make first information calls under supervision. Advice to clients is always given by our specialists.
02 Which languages help in this area?
English, and Turkish if the trainee speaks it. Clients write to us in Polish, English, Turkish, Russian, Ukrainian, Arabic and Romanian, so any of these is an asset.
03 Is there a sales target?
No. Trainees support the process and learn how a service is sold; they have no targets and no commission.
More Erasmus+ pages
Other traineeships and participants
By area
- 01 Accounting and finance Invoices, bank reconciliation, VAT and the monthly close, in a Warsaw accounting office.
- 02 HR and payroll Personnel files, contracts, payroll reporting and the papers foreign employees need.
- 03 Office and administration Reception, correspondence, archives and appointments, with a rotation into corporate office services.
- 05 Digital marketing and content Content in seven languages, social media, SEO and ad reports. A digital skills traineeship.
- 06 Translation and multilingual communication Turkish, English and Polish: localisation, glossaries and language support in meetings.
- 09 Software, web and digital agency Web projects, testing, ad operations and content at Orlena Digital. A digital skills traineeship. Orlena Digital
- 10 International trade and sourcing Suppliers, Incoterms, shipping and customs documents, at Global Trade Group. Global Trade Group
- 11 E-commerce operations Listings, orders, stock and customer messages for online shops, at ZOI Matcha and PataPura. ZOI Matcha · PataPura
- 08 Insurance and leasing Placements at Nalan Trade, our group company at the same address, are described on its own site. On nalan.pl
By participant
- VET learners Short-term mobility of 10 to 89 days and ErasmusPro of 90 to 365 days, with a mentor for every learner.
- University students Traineeships of 2 to 12 months, or 5 to 30 days in a blended mobility, with an acceptance letter.
- Recent graduates A traineeship within a year of graduating, if your school or university selects you before you finish.
- Job shadowing for teachers 2 to 60 days beside our accountants, HR team and office team, for teachers and trainers.
By sending country
- Participants from Romania ANPCDEFP funding, the travel band from Bucharest or Cluj, the student grant for Poland and no visa, for schools and universities in Romania.
- Participants from Bulgaria HRDC funding, the travel band from Sofia, Plovdiv or Varna, the student grant for Poland and no visa, for schools and universities in Bulgaria.
- Participants from Greece IKY funding, the travel band from Athens or Thessaloniki, the lower student grant range for Poland and no visa, for schools and universities in Greece.
- Participants from Italy INAPP or INDIRE funding, the travel band from Rome, Milan or Naples, the student grant for Poland and no visa, for schools and universities in Italy.
- Participants from Spain SEPIE funding, the travel bands from Madrid and Barcelona, the student grant for Poland and no visa, for schools and universities in Spain.
- Participants from Portugal Funding from the Portuguese National Agency, travel bands from Lisbon, Porto, Madeira and the Azores, the student grant for Poland and no visa.
- Participants from Hungary Tempus Public Foundation funding, the travel band from Budapest, the student grant for Poland and no visa, for schools and universities in Hungary.
- Participants from North Macedonia NAEEPM funding, the travel band from Skopje, the student grant for Poland and the visa question, for schools and universities in North Macedonia.
- Participants from Serbia Foundation Tempus funding, the travel band from Belgrade, the student grant for Poland and the visa rules, for schools and universities in Serbia.
Questions answered
- Erasmus+ grant for Poland What students, VET learners and staff get for a traineeship in Poland: monthly and daily rates, top-ups and travel support.
- How long a traineeship lasts The shortest and longest traineeship for students, recent graduates, VET learners and staff, and what counts towards it.
- The Learning Agreement for Traineeships Who fills in which table, what the host commits to, when it is signed, and what happens after the traineeship.
- The acceptance letter What the host’s letter confirms, how it differs from the Learning Agreement, and what a visa application needs besides it.
- Insurance for trainees The minimum cover in the Learning Agreement, what the European Health Insurance Card does and does not cover, and visa insurance.
- Digital skills traineeships The Commission’s definition, what does not count, how it is marked in the Learning Agreement, and which of our tracks qualify.
Partnership request
Tell us your plan and we will get back to you
Share the planned period, the number of participants and the tracks you are interested in. We will reply as soon as possible, in English or Turkish.
- An online preliminary call
- A signed letter of intent and the organisation dossier
- Ready-to-use texts for the Learning Agreement
Erasmus+ is a European Union programme. MEYİS is an independent organisation; this page was not prepared or endorsed by the European Commission or any National Agency. Traineeship terms are fixed for each participant in the Learning Agreement signed by the sending organisation, the participant and MEYİS.